24/7 Customer's state-of-the-art call centers support the effective delivery of services. The infrastructure backbone is built on high-speed, redundant, reliable voice and data networks that ride on best-in-class technologies. 24/7's highly skilled technology support teams ensure that the infrastructure is available round the clock. These call centers can support diverse operations and can be scaled up quickly to meet customer's increasing business needs. 24/7 leverages strong relationships with leading technology vendors to access and acquire the latest technologies.
A snapshot of the 24/7 Customer call center information
* Six state-of-the-art call centers in Bangalore, Chennai and Hyderabad, India
* Independent bays for clients
* Latest technologies, world-class Information Technology management and control processes
* Two Network Operating Centers in the US, and one in UK, which host the predictive dialers.
* Proven integrated voice coding and compression technology (fiber optic)
* International Private Leased Circuits (IPLCs) that ensure voice integrity and quality at the contact centers in Bangalore and Hyderabad, India.
* Comprehensive physical security and data security to ensure that all customer processes, data and services are secure and protected at all times.
* Comprehensive business continuity measures that cover prevention, preparedness, response and recovery. The Business Continuity and Disaster recovery plan covers people, IT, physical site, data recovery and back-up, and risk management.
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